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Namma Cargo
Khobar, Saudi Arabia
Posted 2019/12/04 14:22:07
Ref: JB4128593
Job Description
- Ensure that customer requests are responded to effectively and efficiently
- Ensure that all customer enquiries are satisfactorily managed and resolved within agreed timescales
- Provide customer service coordinators with guidance in handling difficult or complex issues
- Guide, mentor, coach and offer assistance to customer service team
- Develop customer service procedures and standards within the customer service team
- Identify and implement customer service process improvements.
- Monitor performance
- Prepare and oversee the preparation of reports related to customer service at Namma Cargo
- Contribute to developing an effective culture at the organization, upholding company values and staff morale
Skills
- Knowledge of import procedures
- Problem solving and analytical skills
- Computer skills
- Keen attention to detail and accuracy
- Information/Records administration
- Numerical skills
Job Details
Job Location
Khobar, Saudi Arabia
Company Industry
Shipping
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Status
Full time
Employment Type
Employee
Number of Vacancies
1
Preferred Candidate
Career Level
Mid Career
Residence Location
Khobar, Saudi Arabia
Gender
Female
Nationality
Saudi Arabia
Degree
Bachelor's degree
About This Company
Namma Cargo Services is the leading total Logistics Services provider with Kingdom-wide infrastructure, multi-modal transportation capabilities supported by superior in-house information technology systems.