Workshop Engineer

Maintenance/Repair Engineer - Electronic Engineer - Mechanical Engineer

Short Description: Adhere to workshop polices, process, procedures as mentioned on operations polices & procedures manual and direct manager instructions.

• Ensure that company requirements of equipment/ items are process in most cost effective and economical and timely manner within the framework of defined company polices
• Ensure that process of equipment service is to the market standards and to customer satisfaction
• Work towards generating maintenance contracts and support all organization activities towards this direction.
• Conduct regular random checks on service operations on the garage shop floor to check for compliance on all stages of the service cycle and provide on the spot feedback
• Provide on cycle –feedback on expired warranties or about to expire warranty of equipment and highlight the same to direct manager
• Make requisite attempts to handle customer complaints in a prompt and effective manner and as per company policies and practices and escalate cases to his superior if required.
• Maintain regular contact through proper channels and with effective communication skills with principal suppliers to ensure operations are running smoothly
• Ensure that contracts are duly signed as per company requirements
• Reports any change or any non- compliance of products specification or safety issues or operational progress whenever occurred or whenever requested.
• Carry out trouble shooting and rectify workshop problems.
• Arranging the required manpower to complete the job.
• Handle all Warranty claims with customers and principles from request until approval
• Communicate with clients and ensure building better client relationship with proper follow up
• Ability to explain mechanical issues to suppliers and clients and solving complicated matters in Buses, and Heavy Machineries.  
• Improve revenue generation by ensuring customer satisfaction and retention by ensuring professional service delivery to service customers.
• Analyzes deficiencies in equipment and supervises necessary repairs
• look after warranty contracts and coordinate the same to direct supervisor to obtain new contracts from existing and new customers
• To plan & schedule technicians, material and equipment efficiently and within set time frames.
• To maintain effective lines of communication between the implementation and execution functions.
• Ensure prompt repairs by responding to breakdown calls
• To maintain and enforce a safe working environment

• Diploma in Mechanical Engineering or similar studies
• 3 years of experience in maintenance of heavy & industrial equipment
• Ability to handle different type of customers
• Good Communication skills
• Ability to lead , Organize staff and operations