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Modern Bus Company Ltd
Mecca, Saudi Arabia
Posted 2019/08/21 10:06:36
Ref: JB4034144
Job Description
Short Description: Serves as a MBCOCustomer Service Ambassador with the focus on assuring customer compliance with the Proof of Payment fare policy.
- enforcement procedures to bus passengers for the purpose of ensuring their understanding and the potential consequences of violation.
- Intervenes in potential conflicts for the purpose of minimizing disruptions of Bus activities and/or injury to involved parties.
- Monitors Passengers, staff, during bus trip for the purpose of ensuring the safety and welfare of Passengers and staff.
- Prepares documentation (e.g. incident and activity reports, security logs, etc.) for the purpose of providing written support and/or conveying information.
- Refers incidents to appropriate site personnel (e.g. injuries, altercations, suspicious activities, etc.) for the purpose of ensuring follow-up in accordance with administrative guidelines.
- Reports observations and incidents relating to specific passenger (e.g. accidents, fights, inappropriate social behavior, violations of rules, etc.) for the purpose of communicating information to appropriate
Skills
- Minimum possession of a High School Diploma or equivalent. Additional education is a plus.
- One year (two preferred) of work experience with extensive customer interaction.
- Ability to communicate effectively, both orally and in writing. Must have good writing skills and the ability to report events and activities in a factual, clear and concise manner.
- Ability to prioritize assignments and organize time accordingly. Ability to work both independently and in a team environment.
- Strong personal and problem solving skills with the ability to be informative, patient, tactful, diplomatic, respectful, unbiased and ethical.
- Ability to report to work on time and to work a flexible schedule, including days, nights, weekends and holidays.
- Ability to work outdoors at bus stops and on-board buses in all types of weather (hot/cold/rain)
- Some computer skills to include experience with MS Word, Excel, at a minimum.
Job Details
Job Location
Mecca, Saudi Arabia
Company Industry
Other Business Support Services
Company Type
Employer (Private Sector)
Job Role
Other
Preferred Candidate
Career Level
Entry Level