Sr. Operation Supervisor

• Monitor overall activity of the import department
• Intervene to resolve any import related issues, or escalate to higher management
• Coordinate with customs clearance manager to ensure efficient clearance of goods

People Management:

• Supervise and direct employee work
• Continuously monitor employee performance and provide ongoing guidance and feedback.
• Conduct bi-annual staff performance reviews
• Carry out training of employees

Department Performance 

• Establish departmental and employee goals
• Monitor all import activities  
• Monitor and report key performance parameters to ensure department is running as effectively and efficiently as possible
• Continuously identify opportunities for improvement and enhancing the business
• Monitor and analyze all opportunities to cut costs and improve efficiencies

Customer Service

• Work with Sales team to provide customers with rate quotations for sea and air imports.
• Resolve escalated client issues
• Manage all major client accounts
• Contribute to developing an effective cilture at the organization, upholding company values and staff morale

• Organization skills
• Negotiation skills
• Decision making skills
• Monitoring and follow up skills
• Stress and Time management
• Performance management
• Coaching and mentoring skills
• Developing and motivating employees
• Delegation skills

• Strong customer service skills
• Strong written and spoken communication skills
• Networking and Relationship building
• Client focus
• Influence and negotiation
• Strong presentation skills
• Focus on knowladge and on-the-job training