Operation Supervisor

1- Monitor overall activity of the import department

2- Intervene to resolve any import related issues, or escalate to            higher management
3- Coordinate with customs clearance manager to ensure efficient        clearance of goods

People Management:
1- Supervise and direct employee work
2- Continuously monitor employee performance and provide                  ongoing guidance and feedback.
3- Conduct bi-annual staff performance reviews
4- Carry out training of employees

Department Performance:
1- Establish departmental and employee goals
2- Monitor all import activities
3- Monitor and report key performance parameters to ensure                department is running as effectively and efficiently as possible
4- Continuously identify opportunities for improvement and                    enhancing the business
5- Monitor and analyze all opportunities to cut costs and improve          efficiencies

Customer Service:
1- Work with Sales team to provide customers with rate quotations        for sea and air imports.
2- Resolve escalated client issues
3- Manage all major client accounts
4- Contribute to developing an effective culture at the                            organization, upholding company values and staff morale

1- Thorough knowledge of Import laws
2- Computer skills
3- Problem solving and analytical skills

4- Organization skills
5- Negotiation skills
6- Decision making skills
7- Monitoring and follow up skills
8- Stress and Time management
9- Performance management
10- Coaching and mentoring skills
11- Developing and motivating employees
12- Delegation skills

13- Strong customer service skills
14- Strong written and spoken communication skills
15- Networking and Relationship building
16- Client focus
17- Influence and negotiation
18- Strong presentation skills
19- Focus on knowledge transfer and on-the-job training