IT Technical Support

Purpose:

To provide IT technical support to employees including hardware, software and network.

 

Job Responsibilities:

·        Respond to requests for technical assistance in person, over the phone, and electronically

·        Provide basic troubleshooting for computer and mobile phone devices, both for hardware and software issues

·        Install applications and updates as required

·        Identify, diagnose, and resolve technical issues for users

·        Diagnose and resolve end-user network or local printer problems and PC hardware problems

·        Perform desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements

·        Log all helpdesk interactions and administer helpdesk software

·        Install and configure employee PC, email, printer, smart phones, Antivirus, MS Office, portable devices, and other applications as per the user profile.

·        Install and configure the IP Phones

·        Maintain the time and attendance system and the access control system

·        Create user email accounts and profiles and provide access for file sharing as requested

·        Backup and restore files as requested

·        Monitor day-to-day operation of computer networks and resolve any server or data problems as they arise

·        Maintain local area network (LAN) user documentation, including hardware/software applications, support logs, and other related information

·        Monitoring the security of data and access privileges across computer networks

·        Control inventory for IT assets.

 

·        Knowledge of all kinds of operating systems and Microsoft applications

·        Knowledge of A+, MCSE, CCNA

·        Familiarity with different types of computer languages and programs

·        Communication

·        Problem solving