IT Supervisor

Supervises IT Helpdesk:

•      Support end-users with IT related problems. Respond to requests for technical assistance in person, over the phone, and electronically.
•      Provide basic troubleshooting for computer and mobile phone devices, both for hardware and software issues.
•      Diagnose and resolve network, printer problems, 
PC hardware and software problems.
•      Install applications and updates as required.
•     Train staff on IT related equipmen.

Other specialized IT services:

•      Install and configure employee PC, email, printer, phones, Antivirus, MS Office, portable devices, and other applications as per the user profile.
•      Create user email accounts and profiles and provide access for file 
sharing as requested.
•      Assist in providing IT services at Namma Cargo forums, events and meetings.
•      Back up and restores files as requested.
•      Keep computer equipment, hardware, and software updated to meet the organization’s needs.
•      Evaluate new IT products or services and makes suggestions to better aide end user.
•      Provide warehouse IT support.
•      Project support.
•      Maintain CCTV cameras.
•     Timesheet maintenanc
•      Contribute to developing an effective culture at the organization, upholding company values and staff morale.

•      Strong knowledge of IT and MIS.
•      Keen attention to detail and accuracy.
•      Information/records administration.