Freight Forwarding Coordinator

Documentation

•     Receive, review, process and file all documentation, ensuring that details are correct and compliant with customs requirements.
•     Update file records through integrated in-house networking software “POLEP”
•     Update shipment data in daily tonnage excel sheet
•     Prepare cargo arrival notification for customer; sent via fax or email
•     Maintain communication with origin station and follow up in case of any discrepancies in documentation, missing or delayed documentation, consignee contact details not found.
•     Release relevant documentation to consignee broker/representative
•     Update timestamps for all released files in Logistic system
•     Track shipment status
•     Prepare reports related to freight forwarding department
•     Submit files to billing department
•     Providing Delivery Duty Unpaid, Providing Delivery Duty Paid and Delivery at Place rate to DHL network for both air and sea import.
•     Coordinator with DHL and DGF team worldwide for operation issue.

Customer Service

•     Monitoring email requests from overseas partners and local freight forwarding customers
•     Respond to freight customer inquiries
•     Prepare and submit quotations to prospective clients
•     Advise customer on required documents
•     Maintain contact with shipper and consignee till arrival of shipment at destination airport.
•     Submit any insurance claims to insurance company and follow up with both insurance company and claimer.
•     Punctual follow up of all inquires
•     Maintain, grow, and build long term relationships with customers via personal visits, phone calls, emails and job quality follow up

Logistics

•     Coordinate between overseas agents and local customers for all logistical activities
•     Contribute to developing an effective culture at the organization, upholding company values and staff morale

•     Knowledge of global freight forwarding
•     Ability to work in online teams
•     Keen attention to detail and accuracy
•     Strong computer skills
•     Information/Records administration
•     Numerical skills
•     Time management
•     Attention to detail and accuracy
•     Negotiation skills
•     Organization skills
•     Customer service skills
•     Written and spoken communication skills
•     Client focus
•    Team work and collaboration
•     Attention to knowledge transfer and on-the-job training