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Job Description
- Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Take the extra mile to engage customers
Skills
- Patience
- Attentiveness
- Clear Communication Skills
- Ability to Use "Positive Language"
- Acting Skills
- Ability to "Read" Customers
- Calming Presence
- Ability to Handle Surprises
- Persuasion Skills
- Ability to solving the problem
- Willingness to Learn
- Conflict-handling Skills
- English Language
Job Details
Preferred Candidate
About This Company
Since Nesma was established in 1979, our reputation has grown through the creation of partnerships, joint ventures and subsidiary companies. Today, we maintain a growing portfolio of companies across various sectors.
Nesma is a privately owned Saudi Arabian company, with corporate headquarters in Jeddah and branch offices in all major cities of the Kingdom. In addition to our operations in Saudi Arabia, we run businesses in Egypt, Turkey and the United Arab Emirates. We also maintain various satellite offices in China, South Korea, the United Kingdom and the United States of America.
We enjoy a reputation for financial strength and security gained through our sound management and prudent financial practices at every level. As an organization, Nesma’s business integrity and world-class standards of quality offer businesses and consumers alike, extraordinary services and products.